Refund policy

Returns & Refunds

Requesting a return

Please email groovygreyhoundllc@gmail.com within 10 days of delivery with your order number, the item you wish to return, and the reason for your request.

We will coordinate with our supplier and provide return instructions. Please wait for approval before sending anything back. Returns may need to be sent directly to the supplier at the address we provide.

Return eligibility and deadline

Items must be undamaged, unworn, and unused, with tags attached.

Eligible products must be returned within 14 days of the initial return notification. Please follow the deadline and instructions provided in your return approval email.

Return shipping

For sizing or change-of-mind returns, customers are responsible for return shipping costs. The original $8.95 shipping charge is nonrefundable.

Damaged, defective, or incorrect items are reviewed separately. Please contact us before paying for return postage.

Damaged, defective, or incorrect items

Please inspect your order upon arrival and contact groovygreyhoundllc@gmail.com promptly if an item is damaged, defective, or incorrect. Include your order number, a description of the issue, and clear photos of the item and packaging.

For Knotty Pawz products, claims must reach the supplier within five days of receipt. Please report any issue to us immediately so we can meet that deadline.

Refunds

After your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Your payment provider may require additional processing time.

Questions